faq


Product Questions

Q : How do I store my tea?
A
: In order to ensure freshness, store your tea in a cool, dark and dry place. For optimal storing conditions, keep it in a tightly sealed canister at room temperature.
Q :
Do your teas contain flavouring?
A :
All our teas are all natural and do not contain added flavouring.
Q :
Are you teas Fair Trade?
A :
Our teas are not certified Fair Trade however they are grown organically and in an environmentally sustainable manner.  
Q :
Are your teas calorie free?
A :
Yes! All our teas are calorie and sugar free
Q :
How long does your tea stay fresh?
A :
Generally speaking, if stored property, our teas will last a year from the date of purchase.
  

Shopping Experience

Q :
What types of payment do you accept?
A :
You can safely and conveniently pay with Paypal.  We also accept Visa, MasterCard, and American Express.  When paying with a credit card through Paypal, no Paypal account is required.
Q :
What is the cost of shipping?
A :
We offer a flat rate shipping fee of $5USD to any country.  For orders over $60USD, shipping is free!
Q :
Do you ship internationally?
A :
Yes we do!  Currently we ship to over 20 countries worldwide.
Q :
Can I track my shipment?
A :
We will send you a tracking number by e-mail immediately following dispatch of your order so you can check the online status of your order.
Q :
How long does shipping take?
A :
We ship directly from our warehouse in Shanghai.  Depending on your country it can take from 7-20 business days.